Growth Right Solutions Privacy Policy

Introduction

We at Growth Right Solutions, LLC (“we,” “us,” “our”) respect your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you access our website, engage our advisory, coaching, certification, training, or marketing services, or interact with us on social media. It also explains your rights regarding the information we collect.

Please read this Privacy Policy carefully. We will alert you to any changes by updating the effective date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of changes by continuing to use and access our site. We encourage you to review this Privacy Policy periodically. You are deemed to have accepted any revised Privacy Policy by your continued use of our website after it is posted.

AI Technology Disclosure and Disclaimer

Growth Right Solutions, LLC employs artificial intelligence technologies, including AI voice and text agents (“AI Agents”), to support customer service, respond to inquiries, and provide information about our services. By using our services, you acknowledge and agree to the following.

1. Nature of AI Interaction

When you interact with our AI Agents, you are communicating with an automated system powered by artificial intelligence, not a human representative. We always identify when you are interacting with an AI Agent rather than a person. Our AI Agents are designed to provide helpful and accurate information, but as with any AI technology, there are inherent limitations.

2. AI Data Collection and Processing

Our AI Agents may collect and process the information you provide during interactions, including your inquiries, preferences, and feedback. This information is subject to the same privacy protections outlined elsewhere in this Policy. In addition:

3. AI Limitations and Disclaimer

While we work to ensure our AI Agents provide accurate and helpful information, you acknowledge and agree that:

4. AI Content Generation

Our AI Agents may generate content in response to your queries. You acknowledge that:

5. Liability Limitation for AI Interactions

To the fullest extent permitted by law, Growth Right Solutions, LLC disclaims all liability for any damages, losses, or harm arising from:

6. Bot Disclosure

In accordance with applicable laws and regulations, we disclose that our automated agents are bots. This disclosure is clear, conspicuous, and made at the beginning of any conversation or interaction.

7. AI Agent Opt-Out

You may opt out of interacting with our AI Agents at any time by requesting to speak with a person or by using the opt-out mechanisms provided within the communication channel you are using. Opting out of AI interactions may limit the availability or timeliness of certain services.

Session Recording and Transcription

Certain engagements, including diagnostic and working sessions conducted with client leadership teams, are audio recorded. This section explains how those recordings are handled.

Consent. We state at the beginning of any session that audio is being recorded, and we do not record without the room’s knowledge. Any participant may ask that the recording be stopped, and we will stop it.

Purpose. Recordings are used only to produce the written analysis, roadmap, and related deliverables for that engagement. They are not used for marketing, training, or any other purpose without separate written permission.

Third-party transcription. Recordings may be processed by a third-party transcription service in order to produce a written record of the session. That provider processes the audio under its own privacy policy and security commitments, and we select providers that maintain recognized security certifications. We identify the provider on request.

Storage and deletion. Recordings and transcripts are stored in access-controlled systems and are deleted in accordance with the retention period stated in the applicable engagement agreement.

Client business information. We recognize that a session recording may contain confidential business information belonging to the client, including financial figures, operational detail, and information about named individuals. That information is treated as confidential and is not disclosed to any party other than the transcription provider engaged for that purpose.

No video. We do not record video during client sessions.

Information That We Collect

We collect a variety of information when you visit our website, engage our services, or interact with us on social media. By accepting this Privacy Policy, you consent to our collection of the data described below, to our use and processing of that data, and to our sharing of it with third-party processors as needed for our legitimate business interests.

Personal Data

Personal Data is information that can identify you specifically, including your name, mailing address, email address, telephone number, company name, and demographic information. You provide this information voluntarily when you complete a form on our website, book an appointment, contact us with a question, or engage our services. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide it, but withholding it may prevent us from responding to you or delivering services you have requested.

Derivative Data

Derivative data is information our servers automatically collect when you access our website, such as your IP address, browser type, the dates and times you access our website, and the pages you view. Derivative data may also include information collected by third-party analytics providers and may include cookies or log data. Derivative data generally does not identify a specific individual.

Financial Data

Financial data is information related to your payment method. We store limited financial data. Payment information is transferred to and processed by our payment processors, and you should review each processor’s privacy policy to understand how it uses, discloses, and protects your financial data:

Social Networking Data

We may access personal information from social networking platforms, including LinkedIn, Facebook, and others, which may include your name, username, location, email address, profile picture, and other public information. If you do not want us to access this information, adjust your privacy settings on the relevant platform.

Mobile Device Data

If you access our website from a mobile device, we may collect information about that device, including device type and general location information.

How We Use Your Information

Your information allows us to respond to you, deliver the services you have engaged, fulfill our obligations to you, and communicate with you about our work. We may use the information described above to:

When We Collect Information

We collect information when you complete a form on our website, book an appointment, subscribe to a newsletter, engage our services, or communicate with us by email, telephone, or text message.

How We Protect Your Information

Your personal information is stored on secure networks and is accessible only to a limited number of people with access rights to those systems, who are required to keep the information confidential. Information transmitted through our website is encrypted in transit.

We implement a variety of security measures when a user enters, submits, or accesses information.

All payment transactions are processed through a gateway provider and are not stored or processed on our servers.

Data Sharing Commitment

We Do Not Sell Your Data

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing or promotional purposes. Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the service you have requested.

Limited Sharing With Service Providers

We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or serving you, provided those parties agree to keep the information confidential. These service providers include:

Important note about SMS data. All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Platforms Used to Deliver Client Work

Where we build systems for a client, that work is delivered inside platforms and accounts that the client owns and controls. Those platforms are operated by third parties.

You acknowledge and agree that we do not control, and are not responsible for, the availability, uptime, security, or feature set of third-party platforms. This includes service interruptions, data loss originating within a third-party platform, security incidents originating within a third-party platform, and changes a third-party provider makes to its own features or functionality.

We use commercially reasonable efforts to select reputable providers, to configure systems securely, and to work with a provider on the client’s behalf when an issue arises. Data processed within a third-party platform is also subject to that provider’s own privacy policy and terms of service.

Other Limited Disclosures

We may also disclose your information:

Cookie Policy

We may use cookies for functional and analytics purposes. Cookies are small files that a site or its service provider transfers to your device through your web browser, which allow the site to recognize your browser and remember certain information.

You can set your browser to warn you each time a cookie is sent, or to refuse all cookies. Each browser handles this differently, so check your browser’s help menu for instructions.

If you disable cookies, some features of our website may not function properly.

Analytics

We use website analytics to understand how visitors use our site so that we can improve it. Analytics providers may use cookies to collect information such as pages visited, time on page, referring source, and general geographic region. This information is aggregated and does not identify you personally.

You may opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, which prevents Google Analytics from collecting information about your visits. Google’s privacy policy is available at https://policies.google.com/privacy.

We do not use advertising retargeting pixels, remarketing tags, or interest-based advertising trackers on our website. If that changes, this Policy will be updated before any such tracking is enabled.

Grounds for Using and Processing Your Data

Legitimate Business Interests

We may use and process your data for our legitimate business interests, which include communicating with you, improving our services, improving our website, and providing you with the information or services you have requested.

Performance of a Contract

We may use and process your information to enter into a contract with you and to perform our contractual obligations to you.

Consent

We may use your data, or permit selected third parties to use your data, based on your consent. You may withdraw your consent at any time, though doing so may affect our ability to serve you.

As Required by Law

We may use or process your data as required to comply with legal obligations.

International Data

Our website is hosted on servers located in the United States. If you reside outside the United States, your data will be transferred to and stored on those servers. We may also use third-party processors located in the United States. We use reasonable methods to protect your data during transfer. By using this site and providing us with information, you consent to this transfer, processing, and storage in the United States. Privacy laws in the United States may not be as strict as those in other countries.

The transmission of data over the internet is never completely secure, and we cannot guarantee the security of data sent to us electronically. Your transmission of data to us is at your own risk.

Data Retention

We retain personal data as long as it is needed to conduct our legitimate business purposes, to comply with our legal obligations, or until you ask us to delete it. Data gathered for a specific purpose is retained no longer than necessary for that purpose. Data that is no longer needed is permanently deleted.

We will honor your request to delete your data unless we are required by law to retain it. We cannot control the retention policies of third parties. If you wish to have a third party delete data we transmitted to them, you will need to contact that party directly. You may request from us a list of all third parties to whom we have transmitted your data.

Session recordings and transcripts are retained according to the period stated in the applicable engagement agreement and are deleted at the end of that period.

Security of Your Information

We take reasonable steps to protect your personal data and keep your information secure. We use recognized payment systems and generally accepted security standards to protect against loss or misuse of personal data. However, no security measure is foolproof and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee the complete security of any information you transmit to us.

We will notify you promptly of any known breach of our security systems or your data that might expose you to serious risk.

Sensitive Data

We request that you do not submit sensitive data to us through public postings, email, or any other method. This includes Social Security numbers, health data, genetic data, and information about your ethnic origin, religious beliefs, or criminal history. If you do send us this information, you consent to our use, storage, and processing of it in accordance with this Policy.

SMS and Text Message Privacy

If you have opted in to receive SMS or text messages from us, the following applies.

No data sharing. All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service.

Marketing restrictions. Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.

Types of messages. You may receive transactional messages such as appointment confirmations, reminders, and replies to your inquiries. You may also receive promotional messages if you have opted in to receive them. You may opt in to transactional messages without opting in to promotional messages.

Opt-out control. You can stop receiving text messages at any time by replying STOP. We will confirm your opt-out by SMS and will cease sending you text messages.

Message frequency. Message frequency varies based on your activity and preferences.

Message and data rates. Standard message and data rates may apply. Contact your mobile carrier for details regarding your plan.

Help. Reply HELP to any message for assistance, or contact us at ed@growthright.solutions.

Your Rights

You have certain rights with respect to your personal data, outlined below. We may charge a reasonable fee for actions you ask us to take regarding your data. We may request evidence of your identity before acting on a request. Your rights may be restricted to the extent they conflict with our compelling business interests, the public interest, or the law.

Update account information. You have the right to update or change any information you have provided to us. Contact us at ed@growthright.solutions.

Confirm personal data and its use. You have the right to request confirmation of what data we hold about you and for what purposes, and whether we process it or transmit it to third-party processors. We will supply copies of your personal data unless doing so would affect the rights and freedoms of others.

Change consent. You have the right to change your consent to our use of your information.

Request a copy of data. You have the right to request a digital copy of the data we hold about you. Your first request will be provided free of charge. Subsequent requests may incur a reasonable fee.

Transfer your data. You have the right to request that we transfer your data to another controller in a commonly used and machine-readable format, unless doing so would cause us undue burden.

Delete all data. You have the right to request that we delete all data we hold about you, and we will do so without undue delay. Exceptions apply where retention is required by law, necessary for compliance with a legal obligation, or necessary for the exercise or defense of legal claims.

Emails and communications. You may opt out of future email correspondence by using the unsubscribe link in any email or by contacting us at ed@growthright.solutions.

Marketing communications. You may opt out of marketing communications or having your personal information used for marketing purposes by contacting us at ed@growthright.solutions.

Restrict processing. You may in some circumstances restrict the processing of your data, such as when you contest its accuracy or have objected to processing. When processing is restricted, we will continue to store your data but will not pass it to third-party processors without your consent, except as necessary to comply with legal obligations or protect rights.

Complaints. If you believe we are misusing your data or have violated any of your rights under this Policy or applicable law, you have the right to file a complaint with us directly or with a regulatory body or data protection authority.

California Privacy Rights

The State of California has established regulations that apply to California residents. We comply with the California Consumer Privacy Act of 2018, Cal. Civ. Code sections 1798.100 et seq., as amended.

Any California resident may request, free of charge, the personal information we have collected about them or a member of their household. For security purposes, we reserve the right to verify your identity and California residency at the time of your request.

California residents have the right to request the personal data we have collected, or to request its deletion, including personally identifying information, commercial information, geolocation data, professional or employment-related information, and education information.

We do not sell your data. California residents may email ed@growthright.solutions to request opt-out of any future data sales should our policies change.

California residents may also request full deletion of any data we have collected and associated with them.

We will comply with any request made under the CCPA within a reasonable time, during normal business hours.

Children’s Online Privacy Protection Act

The Children’s Online Privacy Protection Act puts parents in control of information collected from children under 13. We do not market to children under 13 and do not knowingly collect personal information from them.

Fair Information Practices

To be in line with Fair Information Practices, should a data breach occur we will notify affected users by email within seven business days.

We also agree to the individual redress principle, which requires that individuals have the right to pursue legally enforceable remedies against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act

The CAN-SPAM Act sets rules for commercial email, establishes requirements for commercial messages, gives recipients the right to stop receiving emails, and sets penalties for violations.

We collect your email address to respond to inquiries, to send information and updates about our services, and to communicate with our mailing list.

To comply with the CAN-SPAM Act, we agree to the following:

If at any time you wish to unsubscribe from future emails, you may email ed@growthright.solutions or follow the instructions at the bottom of any email, and we will promptly remove you from all correspondence.

Contact Information

If you have any questions about this Privacy Policy, please contact us:

Email: ed@growthright.solutions Address: Growth Right Solutions, LLC, 30 N. Gould St. Suite R, Sheridan, WY 82801